Frequently Asked Questions

Restoration companies specialize in the repair and restoration of properties damaged by disasters, such as fire, water, mold or natural events. Their goal is to return homes or businesses back to their pre-damage state - helping individuals and families overcome emotional trauma. Experienced restoration specialists work to assess, clean, repair and rebuild damaged properties efficiently and effectively so that individuals and families can rebuild quickly after devastating events have transpired.

Reach out to our office during regular business hours at 918-321-4357 to set up an appointment for an inspection by one of our trained professionals. If you are having water damage please do not hesitate to call our emergency line even if you have not located the source of the water yet at 1-800-91-WATER or 1-800-919-2837.

Absolutely! We talk with your insurance to make sure everything runs smoothly from the first estimate to the final bill.

Typically we do not offer discounts, however, if you are facing a financial burden and paying for a restoration service would cause grief please reach out to our office and we can discuss what options you have and if there is anything we can do to help.

If your wooden floors have began raising and cupping this is likely due to water damage. If you are dealing with water damaged floors and have not located the source of water please contact a plumber to first stop the leak. Then leave it to us to fix the damage!

If your home has an unpleasant mildew odor, this could indicate issues related to excess moisture and mold growth that pose health risks to you and your family. Seek professional restoration assistance immediately in order to effectively address these concerns while simultaneously improving ventilation and quickly addressing leaks for an improved living experience. Our restoration specialists offer compassionate guidance through this process with safety as their priority - let us support your journey with understanding and assistance!

Absolutely, clogged gutters can become a disaster very quickly because there is no way of knowing where the water will flow to. We recommend cleaning your gutters at least 2 times a year, ideally in spring and fall, to best help clogs and reduce the chances of water damage.

Signs include water stains, peeling paint or wallpaper, musty odors, warped ceilings or floors, and mold growth.

Tasks may include trimming trees, securing outdoor items, checking for roof leaks, insulating pipes, and having emergency supplies on hand.

We'd be happy to help you with a free inspection or consultation service. Notedly, commitment from our team to your needs means that we just love giving valuable insights and recommendations that will suit and benefit your needs. Do feel free to reach out and schedule your very own personal time with us today. We look forward to your assistance!

We take pride in our committed, around-the-clock on-call team who stand at all times ready to spring into action for the swiftest and most efficient action to emergencies that might suddenly come up.

We work closely with carriers and have experience with many different adjusters and insurance companies. We have a very knowledgeable office staff who can help facilitate the insurance aspect of your claim in an organized and effective manner to make things easier for you. If you have any questions or have trouble understanding your insurance, please don't hesitate to reach out to our office.

The procedure can be quite different in every instance, especially involving insurance. It may take weeks or even months to get the claim approved. Then following the approval, again it could take months for the complete restoration work, including rebuilds, to get started due to some items being on backorder. Therefore, planning that allows for such delays is crucial to the smooth completion of the project.

If there is any kind of water emergency, firstly it is important to locate the water supply to the property and turn it off. Ensure your family and loved ones are safe, and items at risk should also be moved away from the affected area or water. Items that have gotten in contact with the water should not be moved as there are high chances of spreading the pollutants and thus making the situation worse.

Some common signs of mold or water damage behind walls may be odors that are somewhat musty, visible mold, water stains or discoloration on walls or ceilings, peeling or bubbling paint, warping or sagging of the wall, or a sudden development of allergy-like reactions, such as sneezing and coughing.

Your home may well be part of the problem if it has mold, poor indoor air quality, water damage, or other environmental hazards. If you have health symptoms that seem to be related to your home, investigating and mitigating potential issues can help in the creation of a much healthier living space. A professional consultation or in-home assessment could also help to identify and minimize potential concerns.

Mold sickness, also referred to as mold-related illness or mold exposure, is a possible health complication due to the exposure to growing mold spores indoors. The probable symptoms of mold sickness include but are not limited to respiratory problems, coughing, sneezing, skin irritation, headaches, fatigue, and worsening allergies. People with weakened immune systems and those with respiratory conditions stand a greater chance of danger in case they are exposed to mold. The mold issue must be addressed as quickly as possible to avoid further complications with health.

We establish containment areas that will not only protect the unaffected portions of the property from further deterioration during restoration, but also apply the correct cleaning methods and install plastic barriers to control the flow of contamination. This process keeps unaffected spaces intact and prevents cross-contamination during restorations.

With the same care and attention as if they were our own.

During restoration, your belongings are usually stored in safe storage or specially built storage facilities for their safety and protection. Our staff carefully organizes and stores your items in a safe, organized manner until such time as they can be safely returned to your property.

While some item could be restored some items may be risky to restore. Depending on the item and the damage it went through restoration could vary Contact your project manager or contents team to see if there is anything that we could do. it is always important to realize that sentimental items should stay with the property owner inorder to ensure it stays safe

The process of inventorying and cataloging is one in which pictures of the item are taken with very explicit descriptions. Items are then labeled in an organized fashion to track any particular item with exact identity for storage. This scrupulous inventory process helps facilitate the workflow of restoration and the safely returning of items back to their place.

Duration may be adjusted according to the definitions in the insurance agreement, whether self-funded, fast track choice selected, and items on back order will be available.

No we do not! There are many other rebuild companies, its up to you to find the right fit.